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FAQs

Frequently Asked Questions

  1. When can I expect to receive my order? 
    Ans. You can expect to receive your order within 2-3 days. Origin of Dispatch Pune & Nagpur MH.
     
  2. What is your return policy? 
    Ans. We appreciate your decision and offer a 30-day return policy for selected products. Please refer to our 30-day return policy for details.
     
  3. Do you offer custom-size products?
    Ans. Yes, we offer custom-size products.
     
  4. How do I order a custom size product? 
    Ans. You can call or WhatsApp our customer support number or email us at contact@vdrains.com to place an order for a custom size product.
    You can send a request to us using the requirement contact form available on vdrains.com
     
  5. What should I do if I receive a damaged product? 
    Ans. If you receive a damaged product, please call or WhatsApp our customer support number and provide images and videos of the damage with an unboxing video mandatory.
     
  6. How can I claim the warranty for my product?
    Ans. We do not want our customers to suffer after the sale. If you have any issues with your product, you can call or WhatsApp our customer support number or email us at contact@vdrains.com
     
  7. What should I do if my product shows as delivered but I did not receive it?
    Ans. If you did not receive your product even though it shows as delivered, please share your complaint on our customer support WhatsApp number within 24 hours.
     
  8. When can I expect to receive my refund? 
    Ans. Once we receive your return and the quality control check is complete (without damage, in original condition, and without scratches), your refund will be initiated within 6-7 business days.
     
  9. Do all products come with a 30-day return policy?
    Ans. No, customized and heavy-duty products, such as Cast Iron Roof Drains, Cast Iron Parapet Scupper, and Manhole Covers, are excluded from the 30-day return policy.
     
  10. What payment options are available? 
    Ans. We accept various payment options, including credit/debit cards, net banking, and online wallets.
     
  11. Do you offer free shipping? 
    Ans. Yes, we offer free shipping on Mostly all orders.
     
  12. How can I track my order? 
    Ans. You can track your order by logging into your account or by using the merchant delivery website with the received tracking / AWB number.
     
  13. Do you offer installation services? 
    Ans. Yes, we offer installation services through our network of trained and certified professionals. (Selected Location Only)
     
  14. What is the warranty period for your products? 
    Ans. Our products come with a warranty period of 1-10 years, depending on the product.
     
  15. Do you provide technical support for installation and maintenance? 
    Ans. Yes, our customer support team is available to provide technical support for installation and maintenance.
     
  16. Do you provide certifications for your products?
    Ans. Our products are certified to meet industry standards and we provide certifications upon request.

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